Real conversations include media
Leads send catalog screenshots, payment proofs, and voice questions. The agent uses that context in the sales flow instead of stalling.
Media understanding
Your AI agent handles text, images, voice notes, and files
Images, voice notes, videos, and files in the thread. The agent uses that context to reply and qualify.
SendRad reads media inside customer chats photos, voice notes, videos, and files so the AI agent can respond with context instead of asking the lead to retype everything. That keeps WhatsApp and Instagram sales threads moving without manual review.
Who this is for
Who it helps, and who should skip it.
Best for
- Ecommerce and service businesses where leads send product photos or screenshots
- High-touch sales where voice notes are common on WhatsApp
Not best for
- Text-only support queues with no media
4+
Media types in thread
1
Agent that reads context
0
"Please type that again"
What you get
Replies, follow-ups, and booked calls. That is the point.
- Screenshots & catalog photos
Leads send product images and proofs the agent uses that context instead of stalling.
- Voice notes on WhatsApp
Common in GCC and EU sales. The agent incorporates audio so the thread keeps moving.
- Files & video when shared
Documents and clips in the chat become part of the sales context, safely and in-thread.
How it works
- 1
Lead sends media
Photo, voice note, video, or file as they already do on WhatsApp or Instagram.
- 2
Agent interprets context
SendRad incorporates what they sent into the next reply and qualification step.
- 3
Conversation continues
No dead-end "we only read text". Move toward booking or human handoff.
Frequently asked questions
Stop losing leads in the follow-up gap
Try SendRad free. Replies in about 5 seconds, follow-ups on a schedule you set, and more booked calls without another hire.